Our Frequently Asked Questions (FAQs) section is designed to help you find clear and quick answers to the most common queries about VOCEIAA products and services. From product details and usage to shipping, payments, returns, and cancellations, we’ve covered everything you need to know in one place.
If you still have any questions or need further assistance, feel free to reach out to our support team—we’re always here to help.
1. Are VOCEIAA products natural and safe?
Yes, VOCEIAA products are made with natural and skin-friendly ingredients. They are gentle and suitable for daily use.
2. Are your products suitable for all skin types?
Most of our products are suitable for all skin types. However, we recommend doing a patch test before use.
3. How long does delivery take?
Orders are usually delivered within 3–5 business days after dispatch.
4. Do you offer Cash on Delivery (COD)?
Yes, COD is available on eligible orders with a small additional fee. It is available for orders up to ₹5,000.
5. What are the shipping charges?
We offer free shipping on orders above ₹999. Orders below this amount will have a shipping charge of ₹49.
6. Can I return or exchange a product?
Returns or replacements are accepted only in case of damaged or incorrect products. Please contact us within 3 days of delivery.
7. How will I get my refund?
Once the returned product is verified, the refund will be processed within 7 business days to your original payment method.
8. Can I cancel my order?
Yes, you can cancel your order before it is shipped by contacting our support team.
9. Do your products contain harmful chemicals?
No, VOCEIAA products are free from harmful chemicals and are made using safe ingredients.
10. How can I contact VOCEIAA support?
You can contact us via email at
[email protected] or call us on (add your contact number).
11. Which VOCEIAA product is best for glowing skin?
For glowing skin, we recommend Ubtan Soap, Saffron (Kesar) products, and Vitamin-rich scrubs like Orange or Sugar Glow Scrub. These help in brightening, removing tan, and improving overall skin texture.
12. Are VOCEIAA products suitable for sensitive skin?
Yes, most VOCEIAA products are made with natural and gentle ingredients. However, for sensitive skin, we always recommend doing a patch test before full use.
13. How often should I use body scrubs?
You can use body scrubs 2–3 times a week. Over-exfoliating may cause dryness, so it’s best to maintain a balanced routine.
14. Which soap is best for acne-prone skin?
For acne-prone skin, Neem Soap, Charcoal Soap, and Multani Mitti Soap are great choices as they help control oil, cleanse pores, and reduce breakouts.
15. Do VOCEIAA products help in tan removal?
Yes, products like Ubtan Soap, Coffee Scrub, and Orange Scrub are specially designed to help with tan removal and skin brightening.
16. What is the shelf life of VOCEIAA products?
Most VOCEIAA products have a shelf life of 12–24 months. Please check the product packaging for exact details.
17. Are VOCEIAA products handmade?
Yes, VOCEIAA products are handcrafted with care using high-quality natural ingredients to ensure effectiveness and safety.
18. Can I use multiple products together?
Yes, you can use multiple products as part of your skincare routine (e.g., soap + scrub + body butter). Just make sure not to overuse exfoliating products.
19. Do you offer combo or gift sets?
Yes, VOCEIAA offers combo packs and gift sets that are perfect for personal use and gifting. Keep an eye on our website for latest offers.
20. Is COD available in my location?
Cash on Delivery (COD) is available in most locations across India for orders up to ₹5,000. You can check availability at checkout.
