At Voceiaa, we aim to provide good quality products and a smooth shopping experience. Please read this policy before making a purchase.
Eligibility for returns
Returns are accepted only if the product is damaged, defective, or incorrect. To request a return, you must provide clear video proof at the time of unboxing. This helps us verify the issue and process your request quickly.
Non-returnable items
Some items are not eligible for return or refund:
- Custom-made or personalized products
- Gifting items or curated gift packages
These items are made specifically for you and cannot be reused or resold.
Return request process
- Raise a return request within 24–48 hours of delivery
- Share order details, issue description, and video/photo proof
- Our team will review and verify your request
Inspection and approval
All returned products will be checked after they reach us. The product should:
- Be unused and in original condition
- Have original packaging, tags, and accessories
- Not show any signs of use or damage
If these conditions are not met, the return may be rejected.
Refund process
- Refunds are processed only after inspection and approval
- The amount will be refunded to the original payment method or another agreed option
- It may take 5–10 business days to reflect in your account
Non-refundable cases
Refunds will not be given if:
- The product is used, damaged by the customer, or not in original condition
- No valid proof is provided
- The request is made after the allowed time
Policy updates
Voceiaa may update this policy when required. Customers should check this section regularly for any changes.
